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Alterations, Remakes and Returns

Refunds and Returns

Not happy with your product?

Our goal is to ensure you are 100% satisfied with your purchase. If you are not happy with your InStitchu garment(s), please follow the below instructions so that we can determine an appropriate action. An appropriate action may be that InStitchu will have your garment(s) altered or remade free of charge or offer you a full refund for your purchase. Please simply complete the following:

  1. Email customer service

    Please email our Customer Experience team at [email protected] within 10 days of receiving your order to notify us you would like to return your item. Please also attach to this email, clear photos of any issues you have with your garment(s). A member of our Customer Service team will be in touch shortly to arrange the next steps.

    For any items purchased with a gift voucher or store credit, the gift voucher or store credit will be refunded first before another payment source.

    If items are purchased as part of a package or promotion, all items from that package or promotion must be returned to receive a full refund and any items that are not returned will be charged at full retail price.

    InStitchu has the right to deny reimbursement for an item that is believed to have been previously worn or damaged by the customer.

  2. Post your unworn garment(s)

    In order for your return to be processed, please post your unworn garments(s) (tags still on and vents still stitched up) within 30 days of receiving your order to the below address:

    InStitchu Flagship Showroom
    Attention: Customer Service - Refund
    Suite 209, Level 2, 350 George Street,
    Sydney NSW 2000

We will process your refund and issue a credit to the same payment method used for your original purchase within 14 business days of receiving your returned item.

For any items purchased with a gift voucher or store credit, the gift voucher or store credit will be refunded first before another payment source.

If items are purchased as part of a package or promotion, all items from that package or promotion must be returned to receive a full refund and any items that are not returned will be charged at full retail price.

InStitchu has the right to deny reimbursement for an item that is believed to have been previously worn or damaged by the customer.

We recommend using a shipping service that allows for tracking and delivery confirmation and please note that you will only be responsible for return shipping charges.

Please note we are not required to provide a refund or replacement if you should change your mind as every garment is custom, tailor-made to order.

Customer support

Get in touch. Talk to us. Give us a bell or send us an email.

AU: +61 2 9222 2801
Mon - Fri: 9AM to 5PM AEST
US: +1 646-609-4954
Mon - Fri: 9AM TO 5PM EST
NZ: +64 9 887 7263Mon - Fri: 9AM to 5:30PM NZST
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