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Alterations, Remakes and Returns

Refunds and Returns

Not happy with your product? Receive a full refund.

Our goal is to ensure you are 100% satisfied with your purchase. If you are not happy with either options: to have your garment(s) altered or remade free of charge, InStitchu will offer you a full refund for your purchase. Please simply complete the following two steps:

  1. Email customer service
    Contact us within 10 days of receiving your order to notify us you would like to return your item.
  2. Post your unworn garment(s)

    In order for your return to be processed, please post your unworn garments(s) (tags still on and vents still stitched up) within 30 days of receiving your order to the below address:

    InStitchu Flagship Showroom
    Attention: Customer Service - Refund
    Suite 209, Level 2, 350 George Street,
    Sydney NSW 2000

We will process your refund and issue a credit to the same payment method used for your original purchase within 14 business days of receiving your returned item.

For any items purchased with a gift voucher or store credit, the gift voucher or store credit will be refunded first before another payment source.

If items are purchased as part of a package or promotion, all items from that package or promotion must be returned to receive a full refund and any items that are not returned will be charged at full retail price.

InStitchu has the right to deny reimbursement for an item that is believed to have been previously worn or damaged by the customer.

We recommend using a shipping service that allows for tracking and delivery confirmation and please note that you will only be responsible for return shipping charges.

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