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Terms and conditions

Conditions of Use

InStitchu provides its service for you subjected to the following conditions. When you are visiting or place orders at InStitchu, your acceptance of these conditions are required. In addition, if you use any current or future service or visit or purchase from any business affiliated with InStitchu, you also will be subjected to the guidelines and conditions applicable to such service or business.

Privacy Policy

InStitchu is committed to ensuring your privacy. We do not collect any of your personal information when you visit, including name, mailing address or email address unless you provide it to us and ask us to contact you directly or, if you place an order with us in which case we use this information to process your order and/or to contact you regarding your order.We respect your privacy. We do not sell and exchange personal information you provide to us to any third party. We will not share or make available your personal information with any unaffiliated third party without your consent.

Online Security uses Secure Socket Layering (SSL) technology to protect all online transactions. Sensitive payment information such as credit or debit card details is never stored on the internet with our system. Once you type the information, it is transmitted instantly, encrypted (scrambled), and directly to ANZ Transact (Australian & New Zealand Bank) or eWay payment gateway that complies with the Payment Card Industry Data Security Standards.We protect our web site under technical arrangements against loss, damage, access, change or spreading of your data by unauthorized persons. The access to your customer account is only possible after entering your personal password. Our customers are asked to handle their login data with care and close the browser window after communicating with us, especially when sharing the computer with others.

Customer’s Account

Customers are responsible for maintaining the confidentiality of their account and password for restricting access to their computer, and agree to accept responsibility for all activities that occur under customers account or password. For those who are under 18, must be with involvement of a parent or guardian to use our sites. InStitchu reserves the right to refuse service, terminate accounts, or cancel orders in their sole discretion.

Electronic communications

When you visit or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Site policies and modification

The InStitchu Design tool was created to allow customers to view their custom designed clothing piece in a live image.It should be noted however that Items created in the design tool do not represent an exact image of how the clothing will turn out and the finished product may differ slightly in appearance to the design in the design tool.

Content / Trademarks

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to InStitchu, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without InStitchu’s express prior written consent.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and the software used on this site are the property of InStitchu or its suppliers that are protected by international copyright laws.

Copyright complaints

InStitchu respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at the address indicated below.

Order Acceptance

InStitchu may request verification of information prior to processing an order. Verification may be requested, but not limited to, company purchase orders and large ticket orders. InStitchu reserves the right to refuse and cancel any order. The receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell.

Site policies and modification

InStitchu attempts to provide the most recent, accurate, complete and reliable information on its website. Any errors are unintentional and we apologize if erroneous information is reflected in the color, price, availability, or in any way affects your individual order. InStitchu reserves the right to make changes to its site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Applicable law

To visit and use our sites and service, you agree that the laws of Australia and the state of New South Wales, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and InStitchu.

Customer support

Get in touch. Talk to us. Give us a bell or send us an email.

AU: +61 2 9222 2801
Mon - Fri: 9AM to 5PM AEST
US: +1 646-609-4954
Mon - Fri: 9AM TO 5PM EST
NZ: +64 9 887 7263Mon - Fri: 9AM to 5:30PM NZST
Copyright 2018 All rights reserved.
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