About us

What is InStitchu?

InStitchu allows men to create high quality custom, tailored menswear either online or through our retail showrooms.

How are your prices so reasonable?

Traditional, off the rack suits are manufactured in huge numbers and then shipped to various retailers. These retailers will increase the price– sometimes by as much as 500% - passing the price onto the customers. InStitchu however, has been able to eliminate the need for the retailer altogether, thereby allowing you, the customer, to have huge savings! We here believe that every man should have the ability to afford a high quality Tailor Made garment at a reasonable price.

What is the quality of your suits and shirts like?

Read more on the quality of our garments here.

Why should I choose custom made?

Custom made essentially means designed by you and made for you. The design of the garment from the fabric to the buttons are made to your specifications using your measurements. This means no more spending money on expensive alterations, worrying about having the same suit as everyone in the office BUT also knowing you have something unique and tailored to you.

I need some style advice, can you help?

Check out our Style Guide for everything you need to know when it comes to Tailor Made menswear and fashion. For instant advice, simply get in touch with us here and one of our Style Consultants will get back to you!

Getting Started

How do I order a Suit or Shirt?

InStitchu offers a number of ways to order a garment. You can; Design your shirt or suit from scratch, Order an existing design from our Collections Page OR Adjust a garment from the Collections Page to your preferences.

How do I start designing a garment?

To begin designing a garment just click here.

Do I have to design a garment? Can I purchase a pre-designed one?

Certainly. Please visit our collections page to check out all of our pre-designed garments. You can choose to purchase these items as you see them, alter them slightly or change them all together; it’s up to you! Just visit the collections page!

I like one of the garments in the Collections page but I would like to change it slightly, can I do this?

Of course you can! If you would like to alter an existing garment to suit your taste, then simply visit our Collections Page, select the Product, click ‘View Detail’ and then ‘Start Customising’.

Your Measurements

I’m not what you call a traditional build, will my suit still fit me?

Yes, our InStitchu Suits and Shirts are made exactly to your body specifications. In order to assist us, please ensure you select your appropriate body type in the Measurement section.

Can I really measure myself accurately?

Honestly, Yes! It is not a difficult process at all. InStitchu’s step-by-step measurement process is designed in a way that anyone can accurately measure themselves, with the help of a friend, in 10 minutes. Our instructions, photos and videos will guide you through the process. Follow our online sizing guide or print off a measurement form and email it back to us.

I can’t view the Measurement videos, can you help?

Try visiting our Youtube Channel in a different tab or window.

How long does the process take to measure myself?

It will take you about 10 minutes to complete the measurement process. Once you’ve finished, your measurements are saved to your profile so you can just login, design and buy.

What if I am still unsure if my measurements are correct?

If you are unsure about the measurements you have taken just let us know. Our team will double-check all of your provided measurements, before commencing work on your garment. We will then contact you directly if we believe your measurements are not correct.

If you are still are unsure, then send us an email at [email protected] and we can assist you with any of your measurement concerns.

Can I send you my suit or shirt to be measured for me?

Yes. Firstly, click on Sizing in the main menu and then click option 2. ‘Match My Garment.’ Please note, you need to register for an account or login to use this option. At the same time, simply pack your garment and send it to the following address. Please ensure your name and return address are clearly marked. Also , it is critical that you have registered for an account before sending the package.

‘Attention: InStitchu
Suite 209, Level 2, 350 George St
Sydney
NSW 2000’

Is it possible to get measured by a tailor?

Yes, print off the InStitchu measurement form and take it a tailor of your choice. Please make sure the tailor follows our measurement instructions, as these may be slightly different to their normal measurement process.

BOOK A FITTING

Come in to one of our stores
to browse our fabrics, get
measured and discuss options.

Book a fitting

Customer Service

How can I get in touch with InStitchu?

We can be reached via email or phone here. If you want to talk with someone now jump on our live chat!

Visit our Contact Us Page for further details.

How can I connect with InStitchu through social media?

You can either become a fan on our Facebook Page, or follow “InStitchu” on Instagram. You can get some inspiration at the InStitchu Tumblr page. Additionally, subscribe to our mailing list by Creating an Account, for VIP access to our rewards programs and promotions.

Shipping and Orders

Do you ship internationally?

InStitchu ships to most major countries. If you are unsure whether we ship to you then please visit our Contact Us Page and we will let you know. We offer FREE WORLDWIDE SHIPPING on orders over $150. For orders under $150 there is a $30 Flat Rate Shipping charge.

How long will it take for my order to arrive?

As all of our garments are made from scratch, orders will arrive approximately 3-4 weeks from when the order is placed and confirmed. If you require your order for a special event please allow a minimum of 5 weeks so that there is sufficient time to recieve your order and make any adjustments if needed. For all wedding groups a minimum of 8 weeks is required.

Please note that orders may sometimes take slightly longer due to the courier shipping time. Please note that there will be a 2 week delay when orders are placed in January due to Chinese New Year.

How do I track my order?

You can easily check on the progress of your order by logging in to your account and viewing the My Orders section.

How do I re-order an item?

Re-ordering an item such as an extra pair of pants in the same fabric or another shirt is easy. Simply visit My Wardrobe, to view previous garments you've ordered before.

Alterations & Remakes

Should I get any alterations made once I receive my suit?

The majority of our customers are more than happy with the fit of their InStitchu suit when it first arrives. If you feel you do require some alterations take your garment to your local tailors to make your adjustments and then contact us within 30 days of receiving your order and we will reimburse you with store credit. You can find out more about our Perfect Fit Guarantee here.

What if my suit doesn’t fit me to my satisfaction?

As long as you have provided us with the correct measurements, your suit will fit you perfectly. If you feel the item has not been made to the correct measurements, design or fabric then please call or email us at (02) 9222 2801 or [email protected] within 14 days of receiving your order. You can also email us with these, an Alterations Form or a Remake Form.

Returns

How do I return a garment?

Please arrange for your garment to be posted back to the following address with your name marked clearly on the package.

‘Attention: InStitchu
Suite 209, Level 2, 350 George St
Sydney
NSW 2000’

Payment

How do I pay for my order?

InStitchu accepts credit card payment by MasterCard or Visa. InStitchu also accepts PayPal payments. All Payments are protected by an SSL encryption to ensure your details remain safe at all times. Please note that we are unable to process American Express cards.

Are there any taxes or customs duties that I need to pay?

Currently, orders within Australia are not subject to any customs duty, providing the total order value is less than $1000. Any additional taxes or customs duties are payable by the customer. When shipping internationally you will be subject to any taxes or custom duties.

Special Requests

I have a special request that doesn’t appear on your website, can you help me?

We sure can. Just send us an email via the Contact Us link on the website and we will liaise with you to create your ideal piece of clothing! We have hundreds of different customisation options that are not listed on our website!

Can I arrange a Corporate Booking for my office?

Yes. If you are interested in making a Corporate Booking, contact us via the Booking form and we will contact you to arrange the booking. Our InStitchu Style Consultants will then visit you, show you the fabric samples, measure you and help you design your suit/shirt. We will offer 1 FREE shirt to the person who organizes and attends the Corporate booking with a minimum of 3 people.

Does InStitchu offer any group booking discounts?

We sure do. If you are interested in making a Group Booking, contact us via the Group Booking form and we will contact you to arrange the booking. Our InStitchu Style Consultants will then visit you, show you the fabric samples, measure you and help you design your suit/shirt. We will then offer 1 FREE shirt to the person who organizes and attends the Group booking with a minimum of 5 people.

(If you are looking to arrange your Wedding suits with InStitchu please visit our Weddings Page and allow a minimum of an 8 week time frame)

Shipping Details

Delivery in Australia

There is free delivery to Australia for orders of $150 or more. If your order is less than $150 delivery costs $30. We use both couriers and Australia Post for deliveries in Australia, and we will choose the best delivery method to get your order to you as quickly as possible.

Shipping to the USA

Shipping to all addresses in the United States is free for orders over $150. We charge a flat shipping rate of $30 for any orders under $150. There is also the option to collect you order from our NYC showroom if you prefer, we'd love to see you!

Delivery in New Zealand

We deliver free in New Zealand for orders larger than $150. The delivery charge is $30 for orders under $30.

United Kingdom Orders

Delivery to the UK is free for orders of $150 or greater. Orders less than $150 will have a flat fee of $30 charged for delivery.

Shipping to Canada

Canadian orders ship for free if they are over $150. Orders under $150 cost $30 for shipping.

Hong Kong Deliveries

Delivery to all Hong Kong addresses is free for orders of $150 or more. If your order is under $150 there is a flat fee of $30 to cover delivery.

Delivery to Singapore

We ship for free to Singapore for purchases over $150. Purchases under $150 cost $30 for delivery.

Shipping to Germany

Delivery to Germany is free for orders over $150. If your order is under $150 you will be charged $30. Please make sure you include your full PLZ when ordering.

Delivery to France

We deliver to France free for all orders over $150. Orders under $150 cost $30 to deliver.

Shipping to Italy

Orders to Italy ship free if they are over $150. Under $150 costs $30 shipping. Please include your CAP and provincia when entering your address.

Japanese Delivery

We ship for free to Japan if your order is over $150. If your order is less than $150 we charge a flat fee of $30 for postage.