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Alterations, Remakes and Returns

Remakes

Can't be altered? InStitchu will remake it free of charge.

If your garments have not been made to the correct measurements, design or fabric and your alterations costs will exceed the alterations limits per item, please simply complete the following two steps:

  1. Download the InStitchu Remake Form
    Download and complete an InStitchu Remake Form and email it to [email protected] within 10 days of receiving your order. We may ask you to provide photos of your garment(s) / of you in your garment(s), so that we can confirm the mistake or fitting issue.
  2. Post your unworn garment(s)

    Once you receive notification that your form has been reviewed and approved, in order for your remake to be processed, please post your unworn garment(s) (tags still on and vents still stitched up) along with your InStitchu Remake Form to the below address within 30 days of receiving your order:

    InStitchu Flagship Showroom
    Attention: Customer Service - Remake
    Level 2, Suite 209, 350 George Street,
    Sydney NSW 2000

Using your InStitchu Remake Form, we will update your online InStitchu customer profile ensuring that all future orders will be made using your updated measurements.

Please note that customisation options cannot be changed for remakes, unless there was an error in a customisation option on the original item.

We recommend using a shipping service that allows for tracking and delivery confirmation and please note that you will be only be responsible for return shipping charges.

Customer support

Get in touch. Talk to us. Give us a bell or send us an email.

AU: +61 2 9222 2801
Mon - Fri: 9AM to 5PM AEST
US: +1 646-609-4954
Mon - Fri: 9AM TO 5PM EST
NZ: +64 9 887 7263Mon - Fri: 9AM to 5:30PM NZST
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