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Alterations, Remakes and Returns


Have your garments altered locally and InStitchu will pick up the cost.

If you do require some slight adjustments to your garment(s), we will reimburse the cost with InStitchu store credit up to $100* as per below:

Garment type Alterations allowance
Suit (2 - 3 piece) - Complete $100
Jackets & Blazers - Separates $65
Pants $35
Shirts $30
Vest $20

To adjust your garment(s) and claim your InStitchu store credit, please follow these three simple steps:

  1. Email customer service
    Contact us within 10 days of receiving your order to notify us that your garment(s) will require adjustments.
  2. Download the InStitchu Alterations Form
    Take the form with you to your local alterations specialist to complete and give back to you.
  3. Email us the form and receipt
    Email us a copy of your completed InStitchu Alterations Form and alterations receipt within 30 days of receiving your order.

Once you complete the above steps, we will then reimburse you with InStitchu store credit to the value specified in your alterations receipt (to the total value of $100 as specified above).

Using your InStitchu Alterations Form, we will also update your measurements in your online InStitchu customer profile ensuring all future orders will be made using your updated measurements.

If you require alterations to your garment exceeding $100 please email us.

Need a second opinion?
If you are unsure about what adjustments are needed, we recommend firstly to email us or call +61 2 9222 2801 and one of our professional stylists can provide you with their expert second opinion.

Customer support

Get in touch. Talk to us. Give us a bell or send us an email.

AU: +61 2 9222 2801
Mon - Fri: 9AM to 5PM AEST
US: +1 646-609-4954
Mon - Fri: 9AM TO 5PM EST
NZ: +64 9 887 7263Mon - Fri: 9AM to 5:30PM NZST
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